Common questions
- Where is my order?
- Log in and visit Orders. Each order shows its current status. For shipping questions, contact the seller directly from the order page.
- How do I contact a seller?
- Each shop page has a message link. You can also message through an order you have placed.
- Can I return an item?
- Returns are handled by each seller according to their shop policy. Check the listing for return terms, or message the seller.
- What is the platform fee?
- 0.5% of your order subtotal, shown as a separate line item at checkout. It is never hidden in the item price.
- I have an issue with my purchase.
- Start by messaging the seller. If you cannot resolve it, email [email protected] with your order number.